Terms of sale

These terms apply when you buy from gemsearc.shop. If you are a consumer, you also have legal rights that these terms do not affect.

01Who we are

This website is operated by GEMSEARCH LIMITED, a company registered in Scotland, trading as GEMSEARCH (“we”, “us”). Our company number and registered office are on the Legal information page. Contact us at support@gemsearc.shop or +44 7834736644.

02Our products

• We sell fashion jewellery, watch straps and jewellery storage. Fashion jewellery is not fine jewellery: gold-tone and silver-tone items contain no gold or silver, stones are glass, and pearls are simulated glass pearls.
• Each product page lists the materials and sizes we can confirm. Images are illustrations of the product; colours can look slightly different on screen.
• Our products are not toys and are not intended for children.

03Prices and currency

• Prices are set in US dollars and can be shown in EUR, GBP, CAD or AUD at fixed rates set out on Payment & currency. You are charged in the currency shown at checkout.
• Shipping is shown at checkout before you pay. Prices do not include import VAT, duties or fees your country may charge on delivery.
• If we make an obvious pricing error, we will contact you before dispatch; you can pay the correct price or cancel for a full refund.

04Ordering and the contract

• When you place an order, we e-mail an acknowledgement. This is not yet acceptance.
• The contract is formed when we e-mail to confirm that your order has been dispatched.
• We may decline an order, for example if an item is unavailable or we cannot deliver to the address. If you have paid, we refund you in full.
• You must be at least 18 years old to place an order.

05Payment

The payment methods available are shown at checkout. Payment is taken when you place your order. Your statement will show GEMSEARCH.

06Delivery

• Orders ship from our suppliers’ fulfilment centres, which may be outside your country. Delivery estimates by region are on Shipping & delivery. They are estimates, not guaranteed dates.
• If we cannot dispatch within the stated time, we will tell you and offer a full refund if you prefer to cancel.
• The items are your responsibility from the time they are delivered to you or to someone you nominate.

07Cancelling and returns

Consumers have a legal right to cancel within 14 days of delivery — see Your right to cancel and the online withdrawal function. We also accept returns within 30 days of delivery on the terms in Returns & refunds.

08Faulty goods

We must supply goods that are of satisfactory quality, fit for purpose and as described. If they are not, you have legal remedies including a refund, repair or replacement. In the UK these come from the Consumer Rights Act 2015; in the EU the legal guarantee lasts at least two years from delivery.

09Reviews and promotions

We only publish reviews from customers who bought the product, and we do not pay or reward people for reviews. We do not currently run promotions; if we do, their terms will be shown with them.

10Our liability

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care.
• We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.
• We supply products for domestic and private use only. We are not liable for business losses.

11Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption, severe weather or customs holds. We will tell you and, if the delay is long, you can cancel for a refund.

12Export restrictions

We do not sell or deliver to countries or people subject to UK, EU or US sanctions, currently including Russia, Belarus, Iran, North Korea, Syria and Cuba.

13Complaints

If something goes wrong, write to support@gemsearc.shop. We acknowledge complaints within 2 business days and aim to resolve them within 14 days. If you are not satisfied, you may contact your local consumer advice service or use the courts.

14Law and courts

These terms are governed by the law of Scotland. If you are a consumer living elsewhere in the UK or in the EU, you keep the protection of the mandatory laws of your country and may bring proceedings in your local courts.

15Changes to these terms

We may update these terms. The version that applies to your order is the one shown on this website when you placed it.