Before you order
Questions & answers
The things people ask us most, answered briefly. If yours is not here, write to us.
Is this real gold or silver?
No. Gold-tone and silver-tone describe the colour of the finish. The pieces are made from base-metal alloy or stainless steel and contain no gold or silver. The exact material is listed on every product page.
Are the stones and pearls real?
No. Our stones are cut glass, and our pearls are simulated glass pearls — glass beads made to look like pearls. They are not gemstones, diamonds, or natural or cultured pearls.
Are your pieces suitable for sensitive skin?
We do not make hypoallergenic or nickel-free claims, because we cannot prove them for every batch. If you have a known metal allergy, including to nickel, check the material list and choose with care. Stop wearing a piece if it irritates your skin.
How do I find my ring size?
Our rings come in US sizes 5 to 10. The size guide has a chart with inside diameters and a simple way to measure at home.
Which strap width do I need?
Measure the inside gap between the two lugs of your watch in millimetres. Every strap we sell comes in 18, 20 and 22 mm. See the strap guide. Straps are sold without a watch.
Where do orders ship from, and how long does delivery take?
Orders are dispatched within 1–3 business days from our suppliers’ fulfilment centres, which may be outside your country. Delivery estimates after dispatch range from 7 to 20 business days depending on the destination. See Shipping & delivery.
Will I pay import charges?
You may. Depending on your country and where the parcel ships from, import VAT, customs duty or a carrier fee can be charged on delivery. These charges are set by your country and are not included in our prices. Details by region are on the Shipping page.
Which currency will I be charged in?
The one you have selected at the top of the page: US dollars, euros, pounds sterling, Canadian dollars or Australian dollars. The total at checkout is the amount taken. See Payment & currency.
How do I return something?
E-mail us within 30 days of delivery with your order number. We reply with the return address and instructions. Full details are on Returns & refunds.
Can I change or cancel my order?
If it has not been dispatched yet, write to us as soon as possible and we will change or cancel it. After dispatch you can still cancel under your right to cancel, or use the online withdrawal form.
Do you have customer reviews?
Not yet. We are a new shop, and we only show reviews written by real customers who bought the product. We will never publish invented or paid reviews.
Do you offer gift wrapping?
We do not offer a wrapping service, but our gift boxes and pouches are sold separately.